Join Freshworks and Zuper, as they explore the intersection of field service management and customer service excellence. This panel will discuss how integrating advanced field service management tools with superior customer service strategies can drive operational efficiency and elevate customer satisfaction. Topics include mobile solutions for field technicians, effective resource management, continuous training, and leveraging data to predict and meet customer needs. Attendees will gain actionable insights into creating a cohesive, efficient, and customer-centric field service operation.

Key Takeaways:

• Emerging trends in field service management and customer service.
• Improving back-office to field communication for service business.
• Case studies demonstrating successful field service and customer service integration (Flash Parking)
• Best practices for leveraging mobile solutions and data analytics for service businesses.

SESSION SPEAKERS Kevin Kurian Senior Manager - Solution Engineering, Freshworks Subhikshaa Ganesh Specialist - Product Marketing, Freshworks Joshua Lee Manager of Strategic Partnerships, Zuper

Wednesday, 28th August, 2024 11:00 AM EST

Contact us at: [email protected] or +91 9289113779